Return Policy

 

How will I received my order?

You will receive your order via DHL for tracking purposes.  Receiving your order in a timely fashion and safely is very important to us.  You’ll be sent your tracking number so you can track your shipment on-line.

 

What if I miss my order?

If your order is returned to our warehouse we will reship the order to you on a pre-paid basis only.   Due to the high cost of shipping, $30.00 will be charged in addition to the reshipping fee.

 

What is there is a problem with the order? We at SWH Apparel pride ourselves on providing high quality apparel and take extra quality control steps to give you the best product.  However, if there is a problem and you need to return the product items email info@swhapparel within 7 days, and use the “Return Authorization” in the subject line. 

 

Request a return authorization and include your order number, company name, address, city, state, zipcode and phone number.  List the reason for the return.

 

• Items returned must be in the original package
• Unworn
• Show no signs of being professionally dry cleaned or altered in any way.

 

Within 7 business days –

1.      Receive a refund minus a $30.00 restocking fee

2.      Product Exchange

 

• If the purchase was made via credit card a credit will be processed against your credit card.
• If the purchase was made via check – we will wait until the check has successfully cleared the account and send the refund to you.
• If the purchase was made via money order  – A company check will be sent for the refund amount will be sent to you.

 

After 7 – 15 business days

Product exchange only.

 

Bad Checks: A $35 fee is assessed on all checks returned unpaid.